When Refunds Are Issued

Refunds may be issued under the following circumstances:

• Product has a confirmed manufacturing defect.

• Package was lost by the carrier or not delivered.

• The right of withdrawal was exercised within the legal timeframe (7 days after delivery).

• Product becomes unavailable in stock after purchase.

Processing Time

• Refunds are processed within 7 business days after your return is approved and the product is received (or proof of return is provided, if applicable).

Refund Method

• Credit card payments: Refund is made directly to your card (may take up to 2 billing cycles depending on your bank).

• PIX, bank slip (boleto), or transfer: Refund will be sent via bank deposit to the account of the original purchaser.